Accommodation Booking Terms

Dover Visitor Information Centre Online/Booking Line Booking Terms and Conditions

Standard Terms and Conditions for the Supply of Accommodation

1.Formation of the Contract

1.1. Completion and submission of a booking form constitutes an offer by you to reserve the accommodation specified in the form. Dover Visitor Information Centre acts as agent for the accommodation providers and the booking will be binding upon you and the accommodation provider when Dover Visitor Information Centre issues an acceptance form on behalf of the accommodation provider.

2. Payment

2.1. The total price of the accommodation and the method of payment will be stated in the booking form.

2.2. Dover Visitor Information Centre will deduct a non-refundable deposit equal to 10% of the 1 st night accommodation price from your debit or credit card upon issuing the acceptance form.

2.3. When making a booking with us either via our websites/s and/or Accommodation Booking Line and Visitor Information Centre, your credit/debit card details will be passed on to the provider in order to guarantee your booking with them. In the event that you:

• Cancel your booking less than 48 hours prior to arrival
• Fail to arrive without making a cancellation
• Cause damage to your room/s and/or the property

Your credit/debit card may be charged accordingly.

2.4. You must pay the total accommodation price (less any deposit already paid) to the accommodation provider on or before the date you depart from the accommodation. If you are booking self catering accommodation you must contact the establishment as soon as possible to arrange payment in advance of arrival. Some establishments do not accept credit or debit card payment.

3. Cancellation

3.1. In the case of a cancellation the deposit equal to 10% of the accommodation price is non-refundable.

3.2. If you cancel the booking a cancellation fee may become due and payable immediately by you as compensation to the accommodation provider. You must contact the accommodation provider as soon as you are able and request their cancellation terms and conditions.

3.3. If the accommodation provider is forced to cancel the booking for reasons outside of its control it will give you as much notice of the cancellation as is reasonably possible and it will reimburse any sums already paid by you to the accommodation provider in respect of the accommodation, but it will not have any further responsibility to you in respect of the cancellation.

3.4. If you do not cancel the booking but fail to arrive at the accommodation for the whole or any part of the period booked with the accommodation provider you will still be charged the total accommodation price.

4. The Accommodation

4.1.You are advised to check with your accommodation provider regarding check in and departure times

4.2. If you fail to vacate all or part of the accommodation premises by the requisite time the accommodation provider may make a charge for a further night's stay which shall be due and payable immediately by you. For the avoidance of doubt, failure to vacate includes any persons staying in your party remaining in the accommodation premises and you and/or they leaving goods and/or personal property in the accommodation premises (except by prior arrangement).

4.3 Dover Visitor Information Centre maintains descriptions of the accommodation on its website based on the information provided by the accommodation providers. This information is designed to give you a guide to the accommodation only. If you have any particular requirements you should check directly with the accommodation provider before booking.

4.4. All accommodation providers will have specific rules and regulations that apply to guests staying in their accommodation. It is not possible to list all these with the Dover Visitor Information Centre and for further details you should check directly with the accommodation provider before booking.

5. Information Provided by You

5.1. You must accurately state the number of people for whom you are booking accommodation. Should your party exceed that stated at the time of booking you should inform the accommodation provider as soon as possible.

5.2. Should any member of your party have any special requirements please ensure they can be catered for prior to making a booking. We strongly advise you to contact the accommodation establishment prior to your arrival.

6. Disclosure to Third Parties

6.1. In order to facilitate formation and performance of contracts, Dover Visitor Information Centre will pass your details to the accommodation provider.

7. English Law

7.1. The contract will be governed by English Law.