Covid-19 Support

White Cliffs Country (the tourism arm of Dover District Council) has taken steps to ensure that tourism businesses within Deal, Dover, Sandwich and the surrounding villages and their visitors are fully updated with Covid-19 information and support on this platform. We are regularly reviewing communications and advice from leading tourism associations to ensure we have up-to-date information and advice relevant to the tourism industry.

For detailed information and the latest Government updates, please click on the drop-down headings below.

  • Helping businesses to become Covid secure

    White Cliffs Country is working alongside Visit Kent, Visit Britain and Quality in Tourism to promote two valuable business support schemes, We’re Good to Go and Quality in Tourism.

    Both schemes, designed to help reduce the spread of Covid-19, are part of the Government’s Contain Outbreak Management Fund (COMF). Both schemes are free and designed to help you reassure your customers that you are following Government requirements and guidelines to reduce the risk of transmission.

    We’re Good to Go (WGTG) Industry standard – FREE

    WGTG, a UK-wide industry standard, is a recognised way of telling customers that clear Covid-safe processes are in place and that a business is safe to visit.

    Quality in Tourism (QT) 1:1 sessions – FREE

    These in-depth, 1:1 session (virtual or face-to-face) following the visitor journey, are run by experienced, personable industry experts. They can help you with bespoke Covid risk assessments and practical operational advice.

    To find out more, and for details on how to apply, please contact Mark Sandberg.

  • Public health advice

    • For health information and advice visit the NHS website
    • See the UK Government's website for the latest advice and guidance
    • See the UK Government’s guidance for households with possible coronavirus (COVID-19) infection
    • See the NHS website 'Every Mind Matters' for advice and guidance on mental health and wellbeing
    • For the latest news on coronavirus in Kent visit the Dover District Council website


  • Government updates

    On 21st February 2022 the Government published a new plan for living with Covid-19.  The plan is based on the following four major principles:

    • Living with Covid-19
    • Protecting people most vulnerable to Covid-19
    • Maintaining resilience
    • Securing innovations and opportunities

    From 24 February 2022, the Government will:

    • Remove the legal requirement to self-isolate following a positive test. Adults and children who test positive will continue to be advised to stay at home and avoid contact with other people for at least 5 full days and then continue to follow the guidance until they have received 2 negative test results on consecutive days.
    • No longer ask fully vaccinated close contacts and those aged under 18 to test daily for 7 days, and remove the legal requirement for close contacts who are not fully vaccinated to self-isolate.
    • End self-isolation support payments, national funding for practical support and the medicine delivery service will no longer be available.
    • End routine contact tracing. Contacts will no longer be required to self-isolate or advised to take daily tests.
    • End the legal obligation for individuals to tell their employers when they are required to self-isolate.
    • Revoke The Health Protection (Coronavirus, Restrictions) (England) (No. 3) Regulations.

    From 24 March 2022:

    • The COVID-19 provisions within Statutory Sick Pay and Employment and Support Allowance regulations will end. People with COVID-19 may still be eligible, subject to the normal conditions of entitlement. 

    From 1 April 2022, the Government will:

    • Update guidance setting out the ongoing steps that people with COVID-19 should take to minimise contact with other people.
    • No longer provide free universal symptomatic and asymptomatic testing for the general public in England.
    • Remove the current guidance on domestic voluntary COVID-status certification and will no longer recommend that certain venues use the NHS COVID Pass.
    • Remove the health and safety requirement for every employer to explicitly consider COVID-19 in their risk assessments.
    • Replace the existing set of ‘Working Safely’ guidance with new public health guidance.
    • Consult with employers and businesses to ensure guidance continues to support them to manage the risk of COVID-19 in workplaces.
    • Continue to promote and support good ventilation. Employers and businesses should continue identifying poorly ventilated spaces and take steps to improve fresh air flow.

    Within the four principles of the plan, the Government will undertake a range of measures including the following that may impact tourism and hospitality businesses:

    • Continue to be guided by JCVI advice on deploying vaccinations. Subject to JCVI advice, further vaccinations (boosters) may be recommended for people who are most vulnerable to COVID-19 this autumn and, ahead of that, a spring booster for groups that the JCVI consider to be at particularly high risk.
    • Move away from deploying regulations and requirements in England and replace specific interventions for COVID-19 with public health measures and guidance.
    • Maintain resilience and infrastructure required to scale up a proportionate response to any future variants.
    • Only consider implementing new public health measures at the border in extreme circumstances where it is necessary to protect public health.
    • Set out the contingency approach and toolbox of measures in more detail ahead of Easter when reviewing The Health Protection (Coronavirus ,International Travel and Operator Liability) (England) Regulations 2021. The Government will continue to work with industry on contingency planning.
    • Work further with international partners to discuss how cooperation and alignment of border and travel health policies can be improved. This approach will identify opportunities for standardisation to support global efforts to detect, manage, and respond to new health threats as well as seek to deliver as smooth an experience as possible for passengers, helping to support the recovery of the international travel sector.

    Read a full copy of the plan.

  • Businesses: information and support

    See Dover District Council website for Business Support