Covid-19 Support

White Cliffs Country (the tourism arm of Dover District Council) has taken steps to ensure that tourism businesses within Deal, Dover, Sandwich and the surrounding villages and their visitors are fully updated with Covid-19 information and support on this platform. We are regularly reviewing communications and advice from leading tourism associations to ensure we have up-to-date information and advice relevant to the tourism industry.

For detailed information and the latest Government updates, please click on the drop-down headings below.

  • Helping businesses to become Covid secure

    White Cliffs Country is working alongside Visit Kent, Visit Britain and Quality in Tourism to promote two valuable business support schemes, We’re Good to Go and Quality in Tourism.

    Both schemes, designed to help reduce the spread of Covid-19, are part of the Government’s Contain Outbreak Management Fund (COMF). Both schemes are free and designed to help you reassure your customers that you are following Government requirements and guidelines to reduce the risk of transmission.

    We’re Good to Go (WGTG) Industry standard – FREE

    WGTG, a UK-wide industry standard, is a recognised way of telling customers that clear Covid-safe processes are in place and that a business is safe to visit.

    Quality in Tourism (QT) 1:1 sessions – FREE

    These in-depth, 1:1 session (virtual or face-to-face) following the visitor journey, are run by experienced, personable industry experts. They can help you with bespoke Covid risk assessments and practical operational advice.

    To find out more, and for details on how to apply, please contact Mark Sandberg.

  • Public health advice

    • For health information and advice visit the NHS website
    • See the UK Government's website for the latest advice and guidance
    • See the UK Government’s guidance for households with possible coronavirus (COVID-19) infection
    • See the NHS website 'Every Mind Matters' for advice and guidance on mental health and wellbeing
    • For the latest news on coronavirus in Kent visit the Dover District Council website


  • Government updates

    On 8th December 2021 the Prime Minister announced that England would move to ‘Plan B’ of the COVID-19 Autumn/Winter Plan in response to the Omicron variant.

    Guidance for hotels and guest accommodation, and events and attractions has been updated with a summary of where face coverings will be mandatory within these settings and other settings within the visitor economy.

    Customers and staff are legally required to wear face coverings indoors in most public indoor venues, including public areas of hotels and guest accommodation facilities, and at some types of events and visitor attractions, such as theatres and cinemas, in addition to:

    • Shops and close contact services (such as hairdressers and beauty therapists), including those within another type of business or facility
    • Shops and communal areas in shopping centres
    • Public transport services (such as buses, trains and trams) and transport services open to the public (such as indoor areas of private hire coaches, open-top bus tours and leisure boats)
    • Transport hubs (such as airports; maritime ports; rail, bus and coach stations), including any businesses located within a transport hub (except hospitality venues like cafes and bars)

    Please see the face coverings guidance for a full list of settings where face coverings are required.

    The guidance on how to quarantine at home or the place you’re staying when you arrive in England from abroad has also been updated.

  • Businesses: information and support

    See Dover District Council website for Business Support